Privacy Policy
Information We Collect
We collect information you provide directly to us and information automatically gathered through your use of our platform. Here's what we collect and why it matters for your educational experience.
Personal Information You Provide
- Contact details including name, email address, phone number, and mailing address
- Account credentials and profile information for personalized learning experiences
- Educational background and investment experience level for tailored course recommendations
- Financial goals and interests to customize content delivery
- Communication preferences and feedback about our services
- Payment information processed through secure third-party providers
Automatically Collected Information
Our systems automatically gather certain technical information to improve your learning experience and ensure platform security.
- Device information including IP address, browser type, and operating system
- Usage patterns such as pages visited, time spent on content, and course progress
- Learning analytics to track your educational journey and suggest improvements
- Technical performance data to optimize platform functionality
How We Use Your Information
Your information helps us deliver personalized investment education and maintain a secure learning environment. We use your data thoughtfully and only for legitimate educational purposes.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Account info, learning analytics | Contract performance |
| Personalized content recommendations | Educational background, interests | Legitimate interest |
| Communication about services | Contact details, preferences | Consent, contract performance |
| Platform security and fraud prevention | Device info, usage patterns | Legitimate interest |
| Customer support | Contact info, account details | Contract performance |
We never sell your personal information to third parties or use it for purposes unrelated to your investment education. Your data supports your learning journey and platform improvements only.
Information Sharing and Disclosure
We share your information only when necessary to provide our services or when required by law. Here are the specific circumstances when sharing occurs.
Service Providers
We work with trusted third-party companies to deliver our educational services. These providers are bound by strict confidentiality agreements and can only use your information for specified purposes.
- Payment processors for secure transaction handling
- Email service providers for course communications and updates
- Cloud hosting services for secure data storage and platform functionality
- Analytics services to understand platform usage and improve learning outcomes
- Customer support tools to provide timely assistance
Legal Requirements
We may disclose your information when required by Canadian law or to protect our legitimate interests and the safety of our community.
- Compliance with valid legal requests from Canadian authorities
- Protection against fraud, security threats, or illegal activities
- Enforcement of our terms of service and user agreements
- Business transfers, though such events would maintain privacy protections
Your Privacy Rights
You have significant control over your personal information. Under Canadian privacy laws, including PIPEDA, you can exercise several important rights regarding your data.
- Access: Request copies of personal information we hold about you
- Correction: Update or correct inaccurate information in your account
- Deletion: Request removal of your personal information, subject to legal requirements
- Portability: Obtain your data in a structured, machine-readable format
- Withdrawal: Revoke consent for non-essential processing at any time
- Objection: Object to processing based on legitimate interests
To exercise these rights, contact our privacy team at [email protected]. We'll respond within 30 days and verify your identity before processing requests to protect your information.
Account Management
You can directly manage much of your information through your account dashboard. Update your profile, adjust communication preferences, and control data sharing settings at any time.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
- Secure data centers with physical access controls
- Regular software updates and security patches
Administrative Controls
- Limited employee access to personal information on a need-to-know basis
- Regular privacy training for staff members
- Incident response procedures for potential security breaches
- Data retention policies to minimize information storage
- Third-party security certifications and compliance verification
While we implement industry-leading security measures, no system is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized account activity.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Here's how long different types of information are kept.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account and profile information | Active account plus 2 years | Service delivery, support |
| Course progress and certificates | 7 years after completion | Educational records, verification |
| Payment and billing records | 7 years | Tax and regulatory compliance |
| Communication records | 3 years | Customer service, quality assurance |
| Website analytics data | 26 months | Platform improvement |
When information is no longer needed, we securely delete it using industry-standard procedures. Some information may be retained in anonymized form for statistical analysis and service improvement.
International Data Transfers
While we primarily store and process data within Canada, some of our trusted service providers may process information in other countries with adequate privacy protections.
When data is transferred internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved transfer mechanisms under Canadian privacy law.
All international transfers maintain the same level of privacy protection as required under Canadian law. We regularly review our providers' data handling practices to ensure continued compliance.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your learning experience and understand how our platform is used.
Types of Cookies We Use
- Essential cookies: Required for platform functionality and security
- Performance cookies: Help us understand how you use our services
- Functional cookies: Remember your preferences and personalize experience
- Analytics cookies: Provide insights for service improvement
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features. We respect "Do Not Track" signals where technically feasible.
Updates to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through email or prominent platform notices.
Minor updates, such as clarifications or contact information changes, will be posted here with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Your continued use of our services after policy updates constitutes acceptance of the changes. If you disagree with updates, please contact us to discuss your concerns or close your account.